Refund policy
.gc-policy { --gc-ink: #1c2023; --gc-titanium: #8a9196; --gc-titanium-light: #dfe2e3; --gc-panel: #f4f5f4; --gc-line: #cfd3d4; --gc-accent: #b5502e; --gc-accent-soft: #f2e4dd; max-width: 780px; margin: 0 auto; padding: 4rem 1.5rem 6rem; font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif; color: var(--gc-ink); line-height: 1.6; font-size: 16px; } .gc-policy * { box-sizing: border-box; } .gc-policy .gc-eyebrow { font-family: 'Inter', sans-serif; font-size: 0.75rem; font-weight: 600; letter-spacing: 0.14em; text-transform: uppercase; color: var(--gc-titanium); margin: 0 0 0.75rem; } .gc-policy h1 { font-family: 'Fraunces', Georgia, serif; font-weight: 500; font-size: clamp(2rem, 5vw, 2.75rem); line-height: 1.08; letter-spacing: -0.01em; margin: 0 0 0.5rem; } .gc-policy .gc-intro { color: #55595c; font-size: 1.02rem; max-width: 52ch; margin: 1rem 0 0; } .gc-policy .gc-header { padding-bottom: 2.25rem; margin-bottom: 2.5rem; border-bottom: 1px solid var(--gc-line); background: linear-gradient(120deg, transparent 55%, var(--gc-titanium-light) 100%); } /* Quick nav */ .gc-policy .gc-nav { display: flex; flex-wrap: wrap; gap: 0.5rem; margin-top: 1.75rem; } .gc-policy .gc-nav a { font-size: 0.82rem; font-weight: 500; color: var(--gc-ink); text-decoration: none; padding: 0.4rem 0.85rem; border: 1px solid var(--gc-line); border-radius: 999px; background: #fff; white-space: nowrap; transition: border-color 0.15s ease, background 0.15s ease; } .gc-policy .gc-nav a:hover { border-color: var(--gc-titanium); background: var(--gc-panel); } /* Section grouping */ .gc-policy .gc-group { margin-bottom: 3.5rem; } .gc-policy .gc-group-title { display: flex; align-items: baseline; gap: 0.7rem; font-family: 'Fraunces', Georgia, serif; font-weight: 500; font-size: 1.5rem; margin: 0 0 1.5rem; padding-bottom: 0.75rem; border-bottom: 2px solid var(--gc-ink); } .gc-policy .gc-group-title span.gc-num { font-family: 'Inter', sans-serif; font-weight: 600; font-size: 0.8rem; color: var(--gc-titanium); letter-spacing: 0.04em; } .gc-policy .gc-item { padding: 1.4rem 0; border-bottom: 1px solid var(--gc-line); } .gc-policy .gc-item:last-child { border-bottom: none; } .gc-policy .gc-item h3 { font-family: 'Inter', sans-serif; font-size: 1.02rem; font-weight: 600; margin: 0 0 0.45rem; } .gc-policy .gc-item p { margin: 0 0 0.6rem; color: #383c3f; } .gc-policy .gc-item p:last-child { margin-bottom: 0; } .gc-policy .gc-item ul { margin: 0.4rem 0 0.6rem; padding-left: 1.1rem; color: #383c3f; } .gc-policy .gc-item li { margin-bottom: 0.3rem; } .gc-policy a.gc-link { color: var(--gc-accent); text-decoration: underline; text-decoration-color: var(--gc-accent-soft); text-underline-offset: 2px; } .gc-policy a.gc-link:hover { text-decoration-color: var(--gc-accent); } /* Callout box */ .gc-policy .gc-callout { background: var(--gc-panel); border-left: 3px solid var(--gc-titanium); border-radius: 4px; padding: 1rem 1.25rem; margin: 0.75rem 0; font-size: 0.95rem; color: #3a3e41; } .gc-policy .gc-callout strong { color: var(--gc-ink); } .gc-policy .gc-callout--accent { border-left-color: var(--gc-accent); background: var(--gc-accent-soft); } /* Contact strip */ .gc-policy .gc-contact { margin-top: 3rem; padding: 1.75rem; border-radius: 8px; background: var(--gc-ink); color: #f4f5f4; display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 1rem; } .gc-policy .gc-contact p { margin: 0; font-size: 0.95rem; color: #cfd3d4; } .gc-policy .gc-contact a { color: #fff; font-weight: 600; text-decoration: none; padding: 0.6rem 1.1rem; border: 1px solid rgba(255,255,255,0.3); border-radius: 999px; white-space: nowrap; } .gc-policy .gc-contact a:hover { background: rgba(255,255,255,0.08); } @media (max-width: 520px) { .gc-policy { padding: 2.5rem 1.1rem 4rem; } .gc-policy .gc-contact { flex-direction: column; align-items: flex-start; } }
Gloria Cycling · Customer Care
Returns & Warranty Policy
Everything you need to know about sending something back, and how we stand behind our titanium components over the long run.
Returns Return shipping Damages & issues Non-returnable items Exchanges EU cooling-off Refunds 25-year warranty Crash replacement01 Returns
Return eligibility
You have 14 days after receiving your order to request a return. To qualify, the item must be unused, unworn, and in the same new condition you received it, with all original tags attached, and returned complete in its original packaging. A receipt or other proof of purchase is required.
How to initiate a return
Contact us at hello@gloriacycling.com before sending anything back. We'll confirm your return and provide the return address. Packages sent without prior authorization will not be accepted.
02 Return shipping costs
You're responsible for the cost of shipping the item back to us, unless it arrived faulty, damaged, or incorrect. We recommend a tracked, insured shipping method — we're not responsible for items lost or damaged on the way back to us.
03 Damages & issues
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us right away so we can look into it.
04 Non-returnable items
We can't accept returns on:
- Perishable goods
- Custom or personalized items
- Personal care products
- Hazardous materials, flammable liquids or gases
- Sale items
- Gift cards
05 Exchanges
The fastest way to get what you want is to return the item you have and, once the return is approved, place a new order for the item you need.
06 EU cooling-off period
If you're in the European Union, you can cancel or return your order within 14 days for any reason, without needing to give a justification. The condition requirements under Return Eligibility still apply.
07 Refund processing
Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds go to your original payment method within 10 business days — your bank may take longer to post it. If you haven't received your refund 15 business days after approval, contact us.
08 25-year warranty on titanium components
Warranty terms
Coverage runs for 25 years from the original purchase date. It applies only to titanium components from Gloria Cycling, and only to the original purchaser — it cannot be transferred. Valid proof of purchase from Gloria Cycling or an authorized dealer is required.
What the warranty does not cover
Normal wear and tear, damage from misuse, accidents, poor maintenance, improper installation, or modifications. Non-titanium components are not covered under this section.
Sandblasted frame finish
Our sandblasted frame finish is a delicate, hand-applied texture. It marks easily, and a dropped tool, a knock, or rough handling can leave a permanent mark. Cosmetic damage of this kind is not covered under warranty.
Warranty claims
Depending on the issue, we'll repair the component, replace it with an equivalent model, or refund the purchase price if neither repair nor replacement is possible.
Component brand warranties
Many of the components fitted to our bikes, including parts from SRAM, Shimano, and RockShox, carry their own manufacturer warranty. Claims on these parts are handled under that manufacturer's own warranty terms and process, not this policy — we're glad to help point you to the right place.
For a warranty claim on any other branded component or accessory (one not covered by the Gloria titanium warranty above, and not a SRAM, Shimano, or RockShox part), you're responsible for the cost of shipping the item to us for evaluation. We'll confirm next steps once we receive it.
09 Crash replacement on titanium components
Replacement terms
This helps you get back on your bike after a crash damages a titanium component. It applies only to the original purchaser and cannot be transferred. Valid proof of purchase is required.
What crash replacement does not cover
Damage from misuse, poor maintenance, improper installation, modifications, or non-titanium components.
How to make a claim
Contact our customer service team, describe the crash and the damage, and send proof of purchase.
General provisions
All claims go through official Gloria Cycling channels. Customers may be responsible for shipping and handling fees. We may update this policy at any time without advance notice.
Questions about a return or a warranty claim?
Email hello@gloriacycling.com