Duty and Taxes
Taxes & Import Duties
We ship directly from our UK showroom to riders all over the world.
Because we ship internationally, our online prices do not include local VAT, sales tax, import duties, or customs fees for orders delivered outside the UK. These fees are set by your local government and are paid separately when your order arrives.
How Duties & Taxes Work
Once your package reaches your country, local customs will calculate any taxes or duties owed. The courier (DHL or FedEx) will send you a text or email with a link to pay these fees online before delivering your package.
Charges by Region
UK Customers
- VAT: Included at checkout.
- Duties: None.
European Union (EU)
Since the UK is no longer in the EU, prices at checkout don't include UK VAT. You'll pay your local fees upon arrival:
- Local VAT: Paid at your country’s local rate (usually 19%–25%).
- Import Duty: Roughly 4.7% for frame kits, or 14%–15% for complete bikes.
- Courier Handling Fee: A small processing fee charged by DHL/FedEx (around €12–€20 / £10–£15).
We do ship to the Rest of the World (United States, Canada, Australia, Asia, Middle East, etc.)
Your local customs office sets any import taxes or duty rates based on standard international trade codes for bicycle parts.
Important Things to Know
- Pay Online via Courier: DHL Express or FedEx will contact you via email or SMS with instructions on how to pay taxes/duties directly through their secure portal.
- Refused Deliveries: If a package is returned to us because local duties weren't paid, any return shipping costs, restocking fees, and unpaid duties will be deducted from your refund.
- Warranty Replacements: While warranty items are declared as warranty replacements, local customs offices may still charge local handling or processing fees over which we have no control.
